Assist - Adaptivity

Adaptivity Assist is an end-to-end HelpDesk service offering for your QAD and related environments which can include both functional and technical support requirements. No two companies are the same so Adaptivity will work with you to tailor the support arrangement that is right for your organization. You can leverage email, web portal, chat and phone calls to reach us and be assured that our triage process will assign the activity to the best resource for the work with priority given to resources most familiar with your environment.

With our core focus being support of the QAD community, you can trust that we are here to support you. See how your current provider stacks up – do they treat the QAD product as just a niche tool that you can barely find any reference to on their website? Or are they actively moving on to another ERP platform? Take a look at then talk to us.

Benefits of Adaptivity Assist

Staff Usage

Efficient Use of Your Staff

Allow your staff to do what they do best and we'll handle the rest. Solutions tailored to your needs.

Visibility

Improved Visibility of Issues

With monthly reporting you will have better visibility to the true issues and service needs that need to be addressed.

Investment

Optimize your QAD Investment

Make sure you get the most out of your QAD investment by getting issues resolved quickly or getting help on leveraging a new function in the software.

Experience

Experienced Resources

Our AdaptivityAssist resources are senior level functional and technical resources that know QAD so we can help get to a resolution quickly.

Your Adaptivity Assist service can be configured to include only the services that your organization needs. From QAD how to questions to optimizing the performance of your database, you can setup what works for your needs – whether on premise or cloud. Some examples of components that can be included…

Security Setups

Maintain security settings in the application

How To

How to perform a function or make a particular transaction

Troubleshooting

Not getting the result you expected? We can dig in and figure it out

Training

Ad hoc or formalized, we can suggest and provide training where needed

Documentation

Changes implemented? We can update your documentation to reflect that

Application Changes

Setups and configuration changes to make the application do what you need it to do

Program Changes

From custom Progress reports, bolt-ons, QRF or Cyberquery programs, we can maintain or enhance as...

Data Management

Assistance with fixing data issues, mass loading or other data needs

System Monitoring

Running on premise? We can provide full database monitoring and management servcies

Interested in learning more about how Adaptivity Assist can help you? Contact us below and we’ll reach out to start a conversation.

Assistance for your QAD environment…